What is Customer Experience? It's the interaction customers have with your organisation: from initial contact to after-care. Crucial for customer satisfaction and business success!
Our process
Discovery
Accessibility Audit
Does your website comply with the European Accessibility Act 2025? Receive a complete report and a practical action plan to meet all requirements.
Web Assessment
How does your website perform, and does it meet the latest standards? We identify areas for improvement for optimisation.
User Research & Prototyping
Can users easily navigate? We discover where there is room for improvement and test new solutions.
Delivery
Information Architecture
Does the structure of your website make sense? We design a clear and intuitive structure that facilitates navigation for your users.
Interaction Design
Create an engaging user experience with thoughtful interactions that meets your target audience's needs.
Website Design
We design websites that not only look convincing but also effectively contribute to your business goals.
Front-End Web Development
Is your website fast and responsive enough? We build websites that are not only visually appealing but also technically optimised.
Deliverables
Corporate Websites
A website that embodies your organisation's identity and builds trust? Our corporate websites support your market positioning.
Marketing Websites
A website that attracts new customers and increases your visibility? We create converting landing pages and campaign sites that support your marketing goals.
Content Management System (CMS)
Is the content of your website easy and efficient to manage? Our CMS provides complete control, even if you're not a tech wizard.
Platform & Portal Development
From customer portals to internal platforms, we deliver custom solutions that seamlessly align with your business processes and user needs.
Support & Monitoring
A website that always performs optimally? We provide 24/7 monitoring and proactively resolve any issues.
Why your Customer Experience can be even better?
A good customer experience creates satisfied customers. Satisfied customers are more loyal, generate word-of-mouth referrals, and require customer service less frequently. Who wouldn't want that?
There's a but: a customer experience is a living entity. Within a few years, customers' expectations can change completely due to competitors, new technologies, or changing legislation.
Know where you're at?
A customer journey audit will help you discover your bottlenecks and opportunities for improvement.
Our way of working
Together with you, we follow 4 steps that will help your organization move forward, from start to finish.
Joris Kuijper
Co-founder BazoekiThe team consistently challenged us and brought out the best in us. Bazoeki would not be where we are now without Faraday!
A positive customer experience (CX) is especially relevant for service providers in finance, business, and healthcare. These processes often have a significant impact on their users and can be complex and difficult.
Customer Satisfaction. Satisfied customers are more loyal and generate word-of-mouth referrals.
Fewer Complaints. This leads to less churn and fewer helpdesk tickets to handle.
Efficient Processes. Employees can focus on their core work instead of damage control.